SHIPPING POLICY

Due to our remote location on the mountains far away from the post services, Orders are packaged and shipped next Tuesday after the purchase, if the purchase has been done before Tuesday 7AM (Mexican Time Zone). If Tuesday is a festive day, the parcel will be shipped on the next workday. Purchases realized after Tuesday 7AM will be shipped on the Tuesday next week. Sometimes we have the opportunity to send also during the week.

  • Internacional ordersWe offer two shipping methods: Economy shipping with Correos de Mexico (MexPost) and Express shipping via Estafeta Courier service. You can also ask for FedEx service. All packages are shipped from Miahuatlan de Porfirio Diaz and with a service of an express tracked parcel. Once your order has been placed and shipped, you will receive a tracking number to track your package in "My Account". 

  • Nacional orders: Ofrecemos envío gratis a todo Mexico cuando el pagamento está hecho con deposito bancaria (en Oxxo, 7eleven, Banco etc.). Cuando el cliente usa Paypal, el envío corre por su cuenta.
  • Tenemos dos tipos de envíos para pedidos nacionales. Pedidos de Oaxaca pueden escoger entre envío con MexPost y envío con Suburbans a la oficina de Lineas Unidas en la Ciudad de Oaxaca. Envíos a otros estados están realizados via MexPost. Los envíos de Suburbans sean realizados al otro día de llegar el pagamento. Los de MexPost están enviados cada Martes. Puede preguntar por envíos con FedEx.

  • TIP:   Make an order together with your friend(s) and save in shipping costs!!
    • We ship all over the world. However, some countries do not have the cover of economy MexPost express shipping. To these countries we can provide shipping only with the express shipping via Estafeta or FedEx, but these countries do not appear on the country list. If you want to make a purchase from a country not appearing on the list, please contact us first at sales@antamashop.comCountries with only Estafeta/FedEx service are:

     

    •        Cypros 

    •        Estonia

    •        Island

    •        Luxemburg

    •        Latvia

    •        Slovenia

    •        Slovaquia

    •        Turkey

    •        Belarus

    • Customs fees and import duties as well as custom protocols vary by country and product, and are the responsibility of the purchaser.  We do our best to label the packages in a manner that will minimize these costs. If a parcel will be stopped in the customs this will prolong the shipping time.

    • We do not include the invoice in the parcel as you will receive this in your mail after your purchase. Less papers, less garbage.

     

    MexPost service is our economic shipping option. We use the express service of Mexican post office for that. Parcel will include a tracking number.

     Estimated shipping times:

    • USA & Canada: 1-3 weeks
    • Europe and Russia: 1-3 weeks
    • Middle east and Asia: 2-4 weeks
    • Pacific and Polynesia: 2-5 weeks
    • South America: 1-3 weeks

    Estafeta is a private courier service. It is the faster shipping method we provide.

    Estimated Shipping times: 

    • Whole world 5 - 7 labor days.

    Returns and Exchanges you can find at our TERMS AND CONDITIONS